Frequently Asked Questions / अक्सर पूछे जाने वाले प्रश्न
Find detailed answers regarding household shifting, commercial logistics, vendor verification, and direct booking guidelines at Pocketship.
1. What is Pocketship? / पॉकेटशिप क्या है?
Pocketship is a non-liable logistics and shifting marketplace designed to connect users directly with verified packers, movers, and transport operators across India without any middleman commission.
2. Where is Pocketship headquartered? / पॉकेटशिप का मुख्यालय कहाँ है?
Our main headquarters is located at VPO Gurera, Tehsil Siwani, District Bhiwani, Haryana, India. You can reach us via email at info@pocketship.in or call +91 9050025572.
3. How does Pocketship work for household shifting? / पॉकेटशिप घरेलू शिफ्टिंग के लिए कैसे काम करता है?
You enter your shifting details on our platform, get instant freight estimations based on your inventory size, select a verified operator, and communicate directly to finalize the booking.
4. Is Pocketship a commission-free platform? / क्या पॉकेटशिप कमीशन-मुक्त प्लेटफॉर्म है?
Yes, Pocketship operates on a direct connection model ensuring zero brokerage or hidden platform commissions between customers and transporters.
5. How do I calculate instant shipping quotes? / मैं इंस्टेंट शिपिंग कोट कैसे कैलकुलेट कर सकता हूँ?
You can use our homepage instant calculator by providing your pickup location, drop destination, and inventory requirements (e.g., 1 BHK or commercial load).
6. What vehicle types are available on the platform? / प्लेटफॉर्म पर कौन से वाहन उपलब्ध हैं?
We support various commercial fleets including Tata Ace / Chhota Haati, 8ft Pickup trucks, Eicher trucks (17ft/19ft), and large containers (20ft to 32ft).
7. How can I track my consignment? / मैं अपने शिपमेंट को कैसे ट्रैक कर सकता हूँ?
You can visit our tracking page, input your unique booking ID or consignment reference received via SMS/WhatsApp, and check real-time transit status.
8. Are transport operators and drivers verified? / क्या ट्रांसपोर्ट ऑपरेटर और ड्राइवर वेरिफाइड हैं?
Yes, every registered partner undergoes rigorous background validation, including commercial license checks, vehicle registration review, and address verification.
9. Can transport business owners register on Pocketship? / क्या ट्रांसपोर्ट बिजनेस ओनर पॉकेटशिप पर रजिस्टर कर सकते हैं?
Absolutely! Transporters, truck fleet owners, and packers & movers teams can sign up via our partner business registration portal to receive direct shipping leads.
10. What documents are needed for vendor registration? / वेंडर रजिस्ट्रेशन के लिए किन दस्तावेजों की आवश्यकता है?
Vendors need to provide their business/company name, owner contact details, official email, service city, GST number (if applicable), and vehicle fleet specifications.
11. Does Pocketship provide professional packing services? / क्या पॉकेटशिप पेशेवर पैकिंग सेवाएं प्रदान करता है?
Yes, verified partner teams offer multi-layer bubble wrapping, carton boxing, and secure loading/unloading for household and fragile corporate items.
12. What is the policy regarding transit safety? / ट्रांजिट सुरक्षा को लेकर क्या नीति है?
While Pocketship acts as a marketplace directory and non-liable platform, we strongly recommend opting for transit insurance and coordinating safety measures directly with your verified vendor.
13. Can I schedule shifts for weekends or nights? / क्या मैं वीकेंड या रात में शिफ्टिंग शेड्यूल कर सकता हूँ?
Yes, office and household relocations can be coordinated during weekends or night hours based on direct mutual agreement with your chosen transport partner.
14. How are freight bills and payments settled? / फ्रेट बिल और भुगतान कैसे निपटाए जाते हैं?
All financial settlements, freight bill clearings, and payment terms are handled transparently and directly between the customer and the respective transport vendor.
15. Can I book full truckloads (FTL) for industrial goods? / क्या मैं औद्योगिक सामान के लिए फुल ट्रकलोड बुक कर सकता हूँ?
Yes, industrial clients and businesses can book full truckloads (FTL) or part-loads for long-distance commercial freight transport across state borders.
16. How do I cancel or modify my booking? / मैं अपनी बुकिंग कैसे रद्द या संशोधित कर सकता हूँ?
To modify or cancel a booking, you can directly contact the assigned transport partner or reach out to Pocketship support via info@pocketship.in.
17. How can I contact customer support? / मैं कस्टमर सपोर्ट से कैसे संपर्क कर सकता हूँ?
You can reach our support team anytime via email at info@pocketship.in or call our official helpline number at +91 9050025572.
18. Does Pocketship offer office relocation services? / क्या पॉकेटशिप ऑफिस रीलोकेशन सेवाएं देता है?
Yes, our specialized corporate partners provide professional office shifting with zero downtime, handling server racks, workstations, and office archives safely.
19. Are there any hidden fees or middleman charges? / क्या कोई छिपी हुई फीस या बिचौलिये का चार्ज है?
No, Pocketship does not charge any brokerage fees or hidden cuts from users or vendors, ensuring complete price transparency.
20. How does Pocketship ensure direct communication? / पॉकेटशिप प्रत्यक्ष संचार कैसे सुनिश्चित करता है?
By providing verified contact directories and direct inquiry forwarding, we ensure customers negotiate and finalize terms directly with service providers.